Subscription oddity - iFly GPS for Android

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Subscription oddity

9/15/2014 5:02 PM

Brian

Joined: 9/7/2011

Posts: 4453

Re: Subscription oddity

It shows that you have IFR until 3/18/2015 as you indicated, but that your "Multi-platform" subscription did run out 3/15/2014. You have two devices already registered, to register a 3rd device you must renew the Multi-platform option ($20).... or unregistered one of your other two devices.

I will contact you via email to make sure we get this resolved.

Brian Knox, Sr Software Engineer

9/16/2014 6:28 PM

Steven Richard

Joined: 5/19/2014

Posts: 50

Re: Subscription oddity

Brian,

I am the guy you helped over the phone. This was a case of a bad phone sent in for a new one. If this happens again and I can't get to the phone to unregister the device, how would you delete a 'registration'?

9/16/2014 8:17 PM

Brian

Joined: 9/7/2011

Posts: 4453

Re: Subscription oddity

Currently, you'll have to call us and just tell us you got a new phone, and we manually detach the other phone from your subscription. It should be a fairly rare occurrence, and is an easy task. In the future we might enable you to do this online, as need may arise.

Brian Knox, Sr Software Engineer

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