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HomeHomeDiscussionsDiscussionsiFly GPS for An...iFly GPS for An...Can't access IFLYCan't access IFLY
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1/3/2020 8:39 AM
 
badger wrote:

Down loaded newest from play store------ worked , but this a m ifly will not open.

What did I do wrong or does the saga continue ?

Am I understanding you here, that you downloaded 11.0.57 from the PlayStore, and it worked initially, but then you woke up the next day and again iFly would not start?

If this is true, please tell me your Android OS version, and see if you can get at the #Logs folder, which may be accessible via connecting to a PC (with file sharing enabled):

    {Android Device}:/SdCard/Android/data/iFlyGPS/files/#Logs

If you can see that folder, please zip up the contents and email it to us at log@adventurepilot.com.

After that, can you uninstall and reinstall, to see if that fixes the issue.


Brian Knox, Sr Software Engineer
 
New Post
1/3/2020 9:58 PM
 

>PS: I inadvertantly deleted my link to the Beta forum. I have some inputs for RP

John M<

 

Are you sure you are still signed in to the forum/web site?  I've been occasionally signed out, and the only way to tell is that messages I have already read are now "unread", and the beta forum doesn't show up.  When I sign in, the beta forum appears.

 

 
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1/8/2020 6:25 PM
 

Just another data point to add to this, like Mike D, I was having the splash screen show for around 20 seconds after trying open iFly (version 11.0.57, running on Android 9) before everything would simply stop and go away. Removing the SD card from the device would let iFly boot, and bring up the download process. Putting the card back in and trying to restart would bring back the problem.

I went to {Device}:/Android/data/iFlyGPS/files/, made a backup copy of all of the user files (#Logs, etc...), and deleted everything in that directory (including the downloaded data in the Data folder). That allowed iFly to restart and it's downloading data again to the SD card.

I'll post again if the error comes back at all, but for now I can get back to the map while things download!

 
New Post
1/8/2020 8:04 PM
 
Tyson Brown wrote:

Just another data point to add to this, like Mike D, I was having the splash screen show for around 20 seconds after trying open iFly (version 11.0.57, running on Android 9) before everything would simply stop and go away. Removing the SD card from the device would let iFly boot, and bring up the download process. Putting the card back in and trying to restart would bring back the problem.

I went to {Device}:/Android/data/iFlyGPS/files/, made a backup copy of all of the user files (#Logs, etc...), and deleted everything in that directory (including the downloaded data in the Data folder). That allowed iFly to restart and it's downloading data again to the SD card.

I'll post again if the error comes back at all, but for now I can get back to the map while things download!

Tyson, thanks for posting.  I just fixed this issue today.  The issue occurs when the next Data Cycle becomes "active" and iFly does a copy of all new data into the active location.  For some reason, on some devices, this is a very slow process.  Since we're doing it at startup, Android then thinks we've got unresponsive and shuts us down.  This issue should only occur when doing this transfer, that happens every 28 days.  The work around is to start up iFly a few times, and each time, it makes more progress, and eventually gets done.

We're going to make another Android release which fixes this issue by doing this transfer on a background thread, instead of blocking the app from starting up.

We won't get to see if this works well until the next data cycle at the start of February.

It seems to only impact some devices, which are using an external SDCard.

Tyson, could you re-insert your SdCard, then do:

    Menu => About => Send Bug Report => Select Log => then find the log with time stamp that matches the time when you saw this crash happen?

In your email, please tell me what this log is about, so that I can match it up to this thread here.  Seeing the log will confirm for us that the fix I just made should also fix things for you too.


Brian Knox, Sr Software Engineer
 
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1/15/2020 9:39 AM
 

Hello!  I really need my phone app to work, and starting last night it does't work.  I've installed the latest version just after the new year, and reinstalled it twice this morning.  It will not run.  I have an important flight planned this afternoon and I'm in desperate need of this tool - otherwise I'm going to have to cancel.  PLEASE HELP!!!  I've twice submitted the logs.

 

 
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