extending subscription - iFly GPS for iPad

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iFly GPS for iP...

extending subscription

12/27/2017 10:38 AM

paul anton

Joined: 2/22/2011

Posts: 42

extending subscription

I attempted to extend my subscription using my iPad. I encountered I was unable to do so and encountered an error stating that there was a communication error with ITunes. I was connected to WiFi, I did sign out of iTunes and retry. I did also reboot the iPad.

Ideas??

Thanks

Paul---Salome, AZ

Paul Indian Hills Airpark Salome, AZ

1/4/2018 10:48 AM

Ray Phillips

Joined: 9/28/2013

Posts: 104

Re: extending subscription

I have the same problem.everytime I try it, it cancels the request. 2 different devices, signed out and back in, same problem.

1/4/2018 12:55 PM

Brian

Joined: 9/7/2011

Posts: 4453

Re: extending subscription

N1431A wrote:

I attempted to extend my subscription using my iPad. I encountered I was unable to do so and encountered an error stating that there was a communication error with ITunes. I was connected to WiFi, I did sign out of iTunes and retry. I did also reboot the iPad.

Ideas??Thanks

Paul---Salome, AZ

Sorry for my delay on responding here. Please try to extend your subscription once more, and after it fails, then restart iFly, and select "Menu => About => Send Bug Report => Select files => scroll down to "log_Purchases.txt". This way we can see the detailed log, and maybe determine the fix.

Brian Knox, Sr Software Engineer